How to ship us a unit
Pack it right, add the paperwork and send it with any carrier, or let us arrange a pickup. Here is everything in one place.
Ship it yourself
Send it with FedEx, Purolator, UPS, DHL or any carrier you use. Use the address in your repair confirmation.
Request a RepairRequest a pickup
Tell us where and when. We send a waybill and arrange collection from your dock, billed to your invoice or your carrier account.
Request a PickupSix steps from your dock to our bench
Request a repair
Send us the part number and what the machine is doing. We reply with your repair confirmation and the shipping details.
Back up your settings
Save parameters and programs before the unit leaves your site. They are not covered by our warranty if they are lost.
Pack it well
Follow the checklist below. Most transit damage comes from too little padding or a weak box.
Add the paperwork
Put a note inside with your company, contact, part number and the fault. Shipping from the USA? Add a commercial invoice.
Ship it or book a pickup
Send it with FedEx, Purolator, UPS, DHL or any carrier, or request a pickup and we arrange collection.
We check it in
On arrival your unit is logged, photographed and its condition recorded before the free evaluation starts.
Packing checklist
- Electronics in an anti-static bagDrives, boards, HMIs, PLCs and power supplies go in an anti-static bag before any padding.
- 5 cm (2 in) of padding on every sideFoam or tightly packed bubble wrap. The unit must not move when you shake the box.
- A strong, double-wall boxUse a new box if you can. Heavy units travel best double-boxed.
- Protect motor shafts and connectorsCap open connectors and protect the shaft and encoder. Strap heavy motors to a pallet.
- Clean off coolant and oilWipe the unit and seal it in a plastic bag so liquids cannot leak in transit.
- Screens face up and paddedHMIs and operator panels need extra padding over the glass.
Please avoid
- Loose packing peanuts around heavy units: they shift and the unit hits the box wall
- Shipping without a note inside the box
- Removing a memory battery from a unit that holds parameters, unless you have a backup
- Sending cables or accessories we did not ask for
Note to put in the box
- Company name and contact
- Phone and email
- Full part number and serial number
- What the machine was doing when it failed
- Fault code, if any
- Your repair request or PO number
Shipping from the USA
Our repair centre is in Mississauga, Ontario, so units from the USA cross the border. Add a commercial invoice to the shipment that shows:
- Marked "for repair and return"
- Part number, description and quantity
- Value of the unit
- Country of origin of the unit
- Your company, address and contact
- Our details from your repair confirmation
When we ship the unit back, US customs needs your business EIN (IRS number). Add it to your repair request, or enter it at checkout for parts orders. Duties and brokerage fees are paid by the receiver unless we agree otherwise.
Ordering parts from outside Canada and the USA
We ship industrial automation parts worldwide by air, including to Mexico, Europe, Japan, South Korea and the rest of Asia. Online ordering is for Canada and the USA, so customers in other countries send us an international quote request.
- Shipping charges vary by country and are quoted with your order
- You pay all duties, import taxes and brokerage fees
- We prepare the commercial invoice and export paperwork
- Repairs are for customers in Canada and the USA
Ready to send it?
Free evaluation and a written quote before any work starts.